“Stand up and be counted!” Ann Anthon on 34 years of helping Calderdale
For more than three decades, Ann Anthon has dedicated her time to helping people across Calderdale through Citizens Advice. From supporting people through debt, housing and benefits issues to helping them find hope during difficult times, Ann’s commitment to her community has touched countless lives. Following her Outstanding Individual Award win, we sat down with Ann to reflect on her volunteering journey, the changes she has witnessed and what keeps her motivated after 34 years of service.
What first inspired you to start volunteering?
Thirty-five years ago, my husband and I moved back to Calderdale after living down south for many years. I was running a bed and breakfast and wanted something more to do alongside that. I initially joined a volunteer car service, but when that lost its funding, I started looking for another opportunity. I honestly don’t know why I chose Citizens Advice. I’d heard of it but knew very little about it. Looking back now, it was one of the best decisions I’ve ever made.
What was it like when you first joined Citizens Advice?
The training was incredibly thorough. In those days, we spent around six months training before we were allowed to meet clients. It was very structured and demanding because the advice people receive needs to be accurate and trustworthy. What surprised me most was the sheer breadth of knowledge required. I had no idea how many different issues Citizens Advice helps people with.
Did you ever imagine that your volunteering would become a 34-year commitment?
Absolutely not! I thought it would simply be something worthwhile to do. Instead, it became a huge part of my life. Over the years I’ve adapted to countless changes, from face-to-face advice sessions to telephone services and, more recently, specialist energy and cost-of-living support. The organisation has evolved enormously, but the purpose remains the same: helping people find solutions to their problems.
What does Citizens Advice help people with?
Most people think about debt advice, and that is certainly a major area of our work, along with benefits and housing. But the reality is that we help with almost everything. That could be consumer issues, family matters, housing disputes, benefits claims, energy costs or helping someone understand their rights. If people don’t know where to turn, we’re often their first point of contact.
"Most of all, I'm proud to know I've helped make life a little easier for others."
Is there a particular moment that stands out from your years of volunteering?
There are so many. Sometimes it’s helping somebody discover they’re entitled to a benefit they didn’t know existed, particularly after a bereavement or during a difficult period in their life. Other times it’s the smaller moments. I remember one gentleman ringing because his neighbour’s trampoline had blown into his garden and the neighbour wouldn’t collect it! We certainly hear some unusual stories. There have also been difficult moments. Early in my volunteering, I remember a gentleman bursting into tears during an interview because of the pressures he was facing. That taught me very quickly how much people can be carrying and how important it is simply to listen.
What do you wish more people understood about Citizens Advice?
I wish people understood the full breadth of what we do. If you’ve never needed our services, you probably don’t realise how many different areas we cover. We help with everything from housing and debt to consumer rights and family matters. Our aim is always to empower people to help themselves wherever possible. Sometimes all someone needs is the right information, a phone number or guidance on where to go next.
What has volunteering taught you about people?
It’s taught me that many people face challenges we know nothing about. Sometimes people simply don’t know where to turn, and having somebody listen and point them in the right direction can make an enormous difference. I’ve also learned just how resilient people can be. Even when they’re facing incredibly difficult circumstances, many find the strength to keep going once they have a little support.
Looking back, what are you most proud of?
Probably my length of service. I’m proud that I’ve adapted through all the changes and continued helping people for so many years. I’ve worked alongside some wonderful colleagues and met some remarkable people.
Most of all, I’m proud to know I’ve helped make life a little easier for others.
What would you say to someone considering volunteering?
Go for it!
Every organisation is looking for volunteers, and you’ll be made to feel welcome. There will usually be training and support available, but that shouldn’t put anyone off. Find a cause that interests you and arrange a chat. Once you see the difference you can make, you might find yourself hooked, just as I did.
What keeps you optimistic about Calderdale?
The people. I love the sense of community here. Calderdale is full of caring, thoughtful people who genuinely want to help each other.
I’ve lived in various parts of the country, but this has always felt like home. We also have some of the most beautiful scenery anywhere in England. In fact, I bought my current house because it has a view of Studley Pike!
How would you like people to remember your contribution?
I’d like people to remember that I was friendly, empathetic and willing to listen. Most importantly, I’d like them to feel that I helped them find a way forward.
What did winning the Outstanding Individual Award mean to you?
It meant an enormous amount and took several days for it to really sink in. The response from family, friends, colleagues and neighbours was overwhelming. Everyone was so kind and supportive. I’m incredibly proud of the award, but I’m also proud of what it represents. It’s recognition not just for me, but for volunteering, community spirit and the work that Citizens Advice does every day.
Quick Fire Questions
Tea or coffee?
Tea.
Sunrise or sunset?
Sunset.
Favourite place in Calderdale?
Studley Pike.
One word to describe Calderdale?
Caring.
Best advice you’ve ever received?
Stand up and be counted. Don’t be a shrinking violet.
Hidden talent?
I’m told I’m a good organiser!
Favourite comfort food?
Soup.
What makes you smile instantly?
Animals, a good joke and seeing the best in people.
